Frequently Asked Questions
Ordering
What is your shipping timeframe?
At Butterblu, you take center stage! Our team works hard to ensure you get your favorite organic essentials as soon as possible — usually ships within a few days. We always want to make sure you're happy, but sometimes packages may take a little longer than expected. Don't worry — our customer care team is here for you. Have an inquiry about your order? Don't hesitate to reach out and email us at care@butterblu.com.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Shop Pay, Amazon Pay, PayPal, and Butterblu E-Gift Cards. Payment forms are subject to change. Please see our checkout for full list of currently accepted payment options.
I received an error message during checkout. What do I do?
Please verify that the billing information you have entered is the same as the information your bank has on file. If the billing information entered varies from what your bank has on file, then your order will not go through.
You may also receive an error message if you have not completed a mandatory field.
If you are still experiencing issues, don't hesitate to reach out and email us at care@butterblu.com.
Can I cancel or change my order when it's processing?
If you have placed an order on our website, our Customer Service team is available to help you change your shipping address or cancel your order, if requested by phone, within an hour of placing it.
Please note that our customer service team is unable to make any changes to your order after an hour of it being placed. At this point, our warehouse is preparing your order.
When will my card be charged?
Your card will be charged when you place an order. *All prices are listed in USD. Any applicable taxes will be detailed in your order.
Will I be charged sales tax?
Sales tax varies depending on where you live and what items you purchase. We take these into account when figuring out the amount of tax charged on an order.
My coupon code is not working. How come?
There could be a few reasons:
- Code may have expired
- Code may be a on-time use
- Code may not have been generated by us and could be fake
- Items on your order may not be eligible for the coupon
Please refer to the fine print with each promo code for full details on promotion, duration, and product eligibility.
Can I apply a new promotion or discount to a previous order?
Discounts cannot be applied to past orders.
Product & Sizing Questions
What size should I order?
Most Bath and Bedding products are one size fits all - easy :)
Our clothing size chart is a great place to find the right fit for your little one! Due to the unique body shape of each child, their size may differ from the sizing listed on the chart below, but it’s a good place to start. Here are some things to keep in mind when choosing clothes for your little one:
- How much does your little one currently weigh?
- What size clothes does your little one currently wear?
Baby Sizing Chart
Fabrics + Materials
What are your products made of?
All our products are made with 100% organic cotton certified by GOTS. Some of our products, like leggings and accessories, are blended with a stretchy material called elastane for an extra cozy snug fit.
What is the GOTS certification?
GOTS is the Global Organic Textile Standard (GOTS). GOTS is the leading world-wide standard that ensures no harmful synthetic chemicals are used to grow and process cotton and textiles. It ensures we are providing you with the best possible products for your babies.
All of our products are produced with organic cotton and are 100% GOTS certified, made without the use of synthetic pesticides, are non-toxic and PVC free, made without heavy metal and phthalate dyes, and are made in sustainable manufacturing facilities. This means our products meet the very highest environmental standards and have less of a harmful impact on the planet. It is our goal to leave the earth in a better place for our children.
We are proud to be certified by GOTS and to deliver only the purest and most natural products to your little one. To learn more about our GOTS certification, please reach out to care@butterblu.com.
Do you use flame retardants?
No. None of our products are treated with flame retardants!
All of our products are produced with organic cotton and are 100% certified, made without the use of synthetic pesticides, are non-toxic and PVC free, made without heavy metal and phthalate dyes, and are made in sustainable manufacturing facilities. It is our goal to leave this planet in a better place for our children.
Where are your products made?
Our products are sourced around the world at the leading sustainable facilities with like-minded organizations that produce the highest quality products with the least possible impact on the environment.
One of our factories is powered entirely by its own wind mills. They are a “carbon neutral” factory and are continuing their sustainable efforts in order to go “carbon negative” in the next few years.
Our factories are also backed with numerous certifications including:
- Fair Trade
- Global Organic Textile Standard (GOTS)
- Eu Ecolabel
- Global Recycled Standard (GRS)
- Organic Content Standard (OCS)
- STANDARD 100 by OEKO-TEX
- SA8000
- Higg Index
- Business Social Compliance Initiative (BSCI)
I'm looking for a product you used to carry?
Are you having a hard time finding a product? We are here to help! Try using our website to search for your favorite item. If you still cannot find it, email us at care@butterblu.com and we’d be happy to help you out.
Gifting
Do your gift receipts include prices?
All orders include a packing list that does not show prices. If you purchase a gift or select gift wrapping, your order will include a gift receipt that does not show prices.
Does butterblu.com have a gift registry?
At the moment we do not have a traditional gift registry, but we do offer a wish list! Just simply ❤️ you favorite items across our website and we'll add them to your wish list account. From there, you can share it with family and friends!
Having trouble redeeming a gift card?
Please confirm you are entering the numbers as displayed on your gift card correctly. If you are still experiencing issues, email us at care@butterblu.com and we’d be happy to help you out.
Return Policy
What is your return policy?
We accept returns on most items that are unworn, unused, unwashed, have the original tags and packaging, and are within 30 days of when the order was delivered. Learn more about our return policy here.
How do I return an item?
To create a return, please click here, fill in your order number and zip code, then follow the onscreen instructions.
When will I see my refund?
After we receive your return at the warehouse, please allow up to 10 business days for the refund to be posted to your original payment method.
How will my money be returned to me?
Credit / Debit Cards / PayPal: If you paid with a credit or debit card, your refund will be issued back to your card. If you paid via PayPal, your refund will be issued back to the applicable account. The time it will take for your refund to post to your bank account, PayPal account, or credit card will vary.
Butterblu Gift Card: If you paid with a Butterblu.com gift card, you will receive the money back as Butterblu.com gift card.
Butterblu does not offer free return shipping. The return shipping cost will be deducted from the refund.
Can I return an Butterblu product purchased at a retail location through Butterblu.com?
We only accept returns for eligible products purchased on Butterblu.com. We have great relationships with our retailer partners and if you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy.
Shipping & Delivery
How do I track my order?
Once your order is shipped, you will receive an email with your carrier and tracking number so you can follow your shipment!
When will my order be processed?
All orders are processed within approximately 1 to 3 business days after the order is placed.
Orders placed on a weekend or holiday will be processed within 1 to 3 business days, Monday through Friday.
Please remember that orders cannot be edited once processing begins. All processing times are estimates and may be subject to change.
Where do you ship?
We ship to all 50 US States. We do not ship to any other US territories, mail-forwarding or freight-forwarding services. Any restrictions will be messaged during the checkout process if applicable.
How can I edit my shipping address?
All shipping address changes can be made in the My Account section. You will have the option to select a new default shipping address or add an additional address. If you've already placed your order and need to change your shipping address, please contact our Customer Service team at care@butterblu.com.
When will I receive my order?
Orders with overnight and 2-day shipping that are placed on a weekday (excludes weekends and holidays) before 12pm PT / 3pm ET will be shipped the same business day. Ground/standard will be processed and shipped 1-3 business days after your order is placed. Ground/standard orders can take up to 3-10 business days depending on the carrier and your location.
Please note we do not guarantee any delivery that has incorrect shipping address information or is not delivered on time due to severe weather or acts of nature that delay the carrier. Shipping rates are based on method, total weight, and destination from our shipping facility in PA.
If offered, orders shipping to HI, AK or US territories are subject to longer transit times beyond the standard 3-10 business days.